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Patient Assistant

Band 2

Main area
Patient Assistant
Grade
Band 2
Contract
Permanent
Hours
Part time - 15 hours per week
Job ref
373-NBH0308 A RR
Site
Westminster Surgery
Town
Westminster Surgery
Salary
£18,546 - £19,918 per annum pro rata
Salary period
Yearly
Closing
Today at 23:59

Cheshire and Wirral Partnership NHS Foundation Trust (CWP) supports thousands of vulnerable people across Cheshire and Merseyside.

We provide physical, mental health and learning disability services to a total population of around one million people.

Situated near two thriving cities in Liverpool and Manchester, CWP operates from 66 sites across Cheshire and Merseyside, including Wirral, Chester, Winsford, Crewe, Macclesfield, Sefton and Trafford.

We have been recognised by the Health Service Journal as one of the top places to work in the health service for the last two years running and committed to delivering person centred care.

The Care Quality Commission (CQC) has rated CWP as ‘Good’ overall, ‘better’ for treatments and ‘Outstanding’ for care.

We offer a variety of roles at all levels, so whether you are just starting out in your career or you are looking to use your skills and experience in a new role, CWP is the right employer for you. 

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.

Apply now to join our skilled and friendly teams and help us to deliver our vision to improve health and wellbeing by providing high quality care.

Visit our ‘Working for us’ pages at www.cwp.nhs.uk to find out more about why you should choose CWP.

Job overview

We are looking to recruit a Patient Assistant for a part time post working 15 hours per week, the post holder will join our friendly Administration/Reception Team in Westminster Surgery.

CWP has adopted the Living Wage.  Where the standard Agenda for Change hourly rate is below Living Wage, pay will be supplemented to this level.

Main duties of the job

Duties will include working on reception, clerical and administration duties and supporting GPs, Clinicians and Service Users within our surgery .

Working days are Monday - Friday, must be flexible to work between the hours to 8.00am - 6.30pm.

CWP has adopted the Living Wage.  Where the standard Agenda for Change hourly rate is below Living Wage, pay will be supplemented to this level.

Working for our organisation

Cheshire and Wirral Partnership NHS Foundation Trust (CWP) supports thousands of vulnerable people across Cheshire and Merseyside. We provide physical, mental health and learning disability services to a total population of around one million people.

We offer a variety of roles at all levels, so whether you are just starting out in your career or you are looking to use your skills and experience in a new role, CWP is the right employer for you. 

Visit our ‘Working for us’ pages on our website to find out more about why you should choose CWP.

CWP are committed to making our recruitment practices as inclusive as possible for everyone.  We are committed to promoting equality and diversity and developing a culture that values differences.  We are proud to be a Disability Confident employer.

We welcome applications from people who have direct experience of accessing our services.

Detailed job description and main responsibilities

Please download a copy of the job description for a full copy.

Recruitment selection processes are based on competence (see Person specification) and values.

 

To ensure that we continue to provide ‘Outstanding for Care’ (as recently been awarded by CQC), CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.

 

Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment.  A ‘Guide to completing your application form’ can be accessed on the right side of this page under the job description.

The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’ Please also inform the team if you have any special support needs to be considered as part of the interview and selection processes.

All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 2 day training to be completed within 6 months of start date).

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.  Please note that DBS costs will be waived for applicants who are being recruited for COVID-19 reasons.

You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies. Please see attached “Update Service Applicant Guide” document for further information.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100 and quote the vacancy reference number.

Good luck with your application. We hope to welcome you to Team CWP very soon.

Person specification

Qualifications

Essential criteria
  • NVQ Level 2 Business and Administration or equivalent/or relevant administration experience
Desirable criteria
  • NVQ Level 2 Customer Care

Knowledge and Expertise

Essential criteria
  • Knowledge and use of Microsoft Office
  • Knowledge and understanding Data Protection Act
Desirable criteria
  • General office duties e.g. filing, photocopying, faxing

Experience

Essential criteria
  • Typing experience
Desirable criteria
  • Experience of dealing with the public on the telephone and face to face
We are a Living Wage EmployerApprenticeships logoNo smoking policyJob share policyMindful employer.  Being positive about mental health.Defence Employer Recognition Scheme (ERS) - BronzeAge positiveDisability confident employerCare quality commission - GoodStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kate Paradysz
Job title
Practice Manager
Email address
kate.paradysz@nhs.net
Telephone number
07593967135
Additional information